PRIVACY POLICY

Introduction

At Biandora, protecting the privacy and security of our users is one of our highest priorities. We are committed to maintaining transparency regarding how personal information is collected, processed, stored, and protected when you access our website, software, applications, and related services.

This Privacy Policy explains in detail how Biandora collects information, how that information is used, under what circumstances it may be shared, and the rights available to users regarding their personal data.

Biandora operates as a cloud-based digital platform that provides social media management, content scheduling, marketing automation, analytics, publishing tools, and related online business services. By accessing or using our platform, you acknowledge that you have read, understood, and accepted the practices described in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you should discontinue use of our services.

Information We Collect

To provide reliable and effective services, Biandora may collect several categories of information.

Personal Information

When creating an account, purchasing a service, contacting customer support, subscribing to updates, or otherwise interacting with the platform, we may collect information including but not limited to:

• Full name
• Email address
• Telephone number
• Billing information
• Company or business details
• Account credentials
• Subscription information
• Customer support communications
• Survey responses and feedback
• User preferences and settings

This information is collected only when voluntarily provided by the user or when necessary to provide requested services.

Technical Information

We may automatically collect technical information whenever you access our platform, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Network information
• Language settings
• Access times
• Session duration
• Referring websites
• Error reports
• Diagnostic information

This data helps us improve platform performance, enhance security, identify technical issues, and optimize the user experience.

Social Media Integration Data

When users connect social media accounts to Biandora, we may receive information authorized by the user through the connected platform.

Such information may include account identifiers, page information, publishing permissions, analytics information, profile details, and other data necessary to provide scheduling, publishing, and reporting features.

We only access information required to provide requested functionality.

How We Use Information

The information we collect may be used for a variety of legitimate business purposes, including:

• Providing and maintaining platform functionality
• Creating and managing user accounts
• Processing payments and subscriptions
• Delivering customer support
• Improving platform performance
• Monitoring system reliability
• Detecting fraudulent activity
• Protecting user accounts
• Complying with legal obligations
• Developing new products and services
• Conducting internal analytics and research

Information may also be used to communicate service updates, maintenance notices, security alerts, billing information, and important account-related communications.

Cookies and Tracking Technologies

Biandora uses cookies, pixels, local storage technologies, and similar tracking tools to enhance functionality and improve user experience.

These technologies help us:

• Maintain secure login sessions
• Remember user preferences
• Analyze traffic patterns
• Improve website performance
• Measure marketing effectiveness
• Protect against abuse and fraud

Users may disable cookies through browser settings; however, some features of the platform may not function correctly if cookies are disabled.

Data Security

Biandora implements industry-standard security measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Security measures may include:

• SSL encryption
• Secure data storage
• Firewall protection
• Access controls
• Multi-layer authentication systems
• Continuous monitoring
• Security audits and testing

Although we strive to protect user information, no internet transmission or electronic storage method can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

Personal information is retained only for as long as reasonably necessary to:

• Provide services
• Maintain account functionality
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

When information is no longer necessary, it may be securely deleted, anonymized, or archived according to applicable legal requirements.

International Data Transfers

Because Biandora operates online, information may be processed and stored in multiple jurisdictions.

By using the platform, users acknowledge that information may be transferred to countries outside their country of residence where privacy laws may differ.

Appropriate safeguards are implemented where required by applicable law.

User Rights

Depending on applicable legislation, users may have rights including:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

Requests regarding personal data may be submitted to support@biandora.site.

Contact Information

Biandora
Website: https://biandora.site
Email: support@biandora.site
Phone: +44 20 3918 6311
Individual Activity Registration Number: 179113